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To report a water meter leak, please call 972-564-7304 between the hours of 8 a.m. and 5 p.m. Monday through Friday. To request emergency water turn-off or to report a water service line leak, water main break, fire hydrant leak, clogged or overflowing sewer main during regular business hours, please call 972-564-7340 between the hours of 8 a.m. and 5 p.m. Monday through Friday.
If you need to request emergency services after hours or over the weekend or holiday, you can call Police Dispatch at 972-564-7600. An emergency is defined as a danger to life, health or property.
You may call the Public Works Field Operations Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m. or use the online service request form.
Each summer, usually in late July and into August, Lake Lavon undergoes an "algal bloom," a natural occurring event that is responsible for the taste and odor changes in the water supply. The North Texas Municipal Water District (NTMWD) monitors the onset of an algal bloom through daily algal counts and adjusts the treatment process to reduce the taste and/or odor changes that often occur as a result of this event.
It is important to note that the water remains safe to drink with no health hazards created by this phenomenon.
Our drinking water is obtained from North Texas Municipal Water District (NTMWD) in Wylie, Texas. The surface water supply is withdrawn from Lake Lavon via pumping stations and piped into one of three water treatment plants located in Wylie, Texas. After treatment, the treated water supply is pumped to the City of Forney for distribution.
To report a street light out, contact Oncor Electric by calling 888-313-4747 or report it online at Oncor's website.
If you live in the Villages of Fox Hollow Subdivision, Grayhawk Subdivision or Trails of Chestnut Meadow Phase IV, you will need to contact Trinity Valley Electric at 972-932-2214.
If you have trouble with the Oncor website or reporting with Trinity Valley Electric, please email the Public Works Department. Please provide any numbers or pole markings from the street light when reporting the outages.
You may contact the Public Works Field Operations Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m., or use the online service request form.