Why is my bill so high?

The most common cause for a higher than normal bill is a leak. If you have checked for leaks and found none, please contact the Utility Billing Department and speak to a customer service representative at 972-564-7304.

View the Why Is My Bill So High? (PDF) for additional information.

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1. How do I pay my utility bill?
2. How do I disconnect my service?
3. How do I get my water reconnected after hours?
4. Why is my bill so high?
5. How Do I Manage My Utility Account Online?
6. What are the city's utility rates?