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The most common cause for a higher than normal bill is a leak. If you have checked for leaks and found none, please contact the Utility Billing Department and speak to a customer service representative at 972-552-6645.
View the Why Is My Bill So High? (PDF) for additional information.
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Print the Authorization to Cut Off Service Form (PDF). Fax (972-564-7350), mail (P.O. Box 826, Forney, TX 75126), or hand deliver (City Hall, 101 East Main Street, Forney, TX 75126) the completed form to the City of Forney.
Call City Hall at 972-552-6645, ext. 1299 and leave a message. A $50 after hours fee may apply.