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The most common cause for a higher than normal bill is a leak. If you have checked for leaks and found none, please contact the Utility Billing Department and speak to a customer service representative at 972-552-6645.
View the Why Is My Bill So High? (PDF) for additional information.
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Click here to complete the Disconnect Water/Sewer Service Request form.
Call City Hall at 972-552-6645, ext. 1299 and leave a message. A $50 after hours fee may apply.
Learn how to manage your account online by watching this quick tutorial video.