FAQs • Forney, TX • CivicEngage

How do I disconnect my service?: Click here to complete the Disconnect Water/Sewer Service Request form.

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Utility Billing

1. How do I pay my utility bill?: Discover how to make a utility bill payment via the pay a utility bill webpage.

2. How do I disconnect my service?: Click here to complete the Disconnect Water/Sewer Service Request form.

3. How do I get my water reconnected after hours?: Call Utility Billing at 972-564-7304 and leave a message between 5pm - 8pm. A $50 after hours fee may apply.

The most common cause for a higher than normal bill is a leak. If you have checked for leaks and found none, please contact the Utility Billing Department and speak to a customer service representative at 972-564-7304.

View the Why Is My Bill So High? (PDF) for additional information.

5. How Do I Manage My Utility Account Online?: Learn how to manage your account online by watching this quick tutorial video.

6. What are the city's utility rates?: View the utility rates webpage for information.

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