Show All Answers

1. Who do I contact for after hour emergencies?

For after hour emergencies, please contact Police Dispatch at 972-552-6625. An emergency is defined as:

• Any danger to life, health or property
• Fire hydrant leak
• Manhole overflow
• Meter leak
• No water service
• Sewer back up
• Water main break
• Water service line break

2. How do I request emergency water and sewer services?

To report a water meter leak, please call  972-564-7304 between the hours of 8 a.m. and 5 p.m. Monday through Friday. To request emergency water turn-off or to report a water service line leak, water main break, fire hydrant leak, clogged or overflowing sewer main during regular business hours, please call 972-564-7340 between the hours of 7 a.m. and 4 p.m. Monday through Friday.

If you need to request emergency services after hours or over the weekend or holiday, you can call Police Dispatch at  972-552-6625 . An emergency is defined as a danger to life, health or property.

3. What is a sanitary sewer?

Wastewater (sewer) is the water that goes down the drains inside our houses and businesses.

4. Is the water tested?

Yes, our drinking water is sampled twice a month and taken to the North Texas Municipal Water District laboratory in Wylie, Texas.

5. What do I do if the water smells, looks or tastes unusual?

You may call the Public Works Department at 972-552-6695 Monday through Friday from7 a.m. to 4 p.m. or use the online service request form.

6. Why does my water taste and smell?

Each summer, usually in late July and into August, Lake Lavon undergoes an "algal bloom," a natural occurring event that is responsible for the taste and odor changes in the water supply. The North Texas Municipal Water District (NTMWD) monitors the onset of an algal bloom through daily algal counts and adjusts the treatment process to reduce the taste and/or odor changes that often occur as a result of this event.

It is important to note that the water remains safe to drink with no health hazards created by this phenomenon.

7. Where does the water we use come from?

Our drinking water is obtained from North Texas Municipal Water District (NTMWD) in Wylie, Texas. The surface water supply is withdrawn from Lake Lavon via pumping stations and piped into one of three water treatment plants located in Wylie, Texas. After treatment, the treated water supply is pumped to the City of Forney for distribution.

8. Who do I contact if a street light is out?

To report a street light out, contact Oncor Electric by calling 888-313-4747 or report it online at Oncor's website.

If you live in the Villages of Fox Hollow Subdivision, Grayhawk Subdivision or Trails of Chestnut Meadow Phase IV, you will need to contact Trinity Valley Electric at 972-932-2214.

If you have trouble with the Oncor website or reporting with Trinity Valley Electric, please email the Public Works Department. Please provide any numbers or pole markings from the street light when reporting the outages.

9. Who do I contact if a street sign is damaged or missing?

You may contact the Public Works Field Operations Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m., or use the online service request form.

10. If I want to replace my culvert or add a new culvert, whom do I contact?

You may contact the Public Works Construction Inspections Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m. Also, a permit will need to be obtained and approved through Community Development before installation. You may contact Community Development at 972-564-7384.

11. How do I report a pothole problem on a city street?

You may call the Public Works Field Operations Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m. or use the online service request form.

12. Who do I contact if I have a drainage problem within the city?

You may call the Public Works Field Operations Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m. or use the online service request form.

13. Who do I contact if a tree has fallen in the right of way and is blocking the street, or if a tree limb is blocking the line of sight and needs to be trimmed in the right of way?

You may contact the Public Works Field Operations Department at 972-564-7340 Monday through Friday from 8 a.m. to 5 p.m. If you need to request emergency services after hours, over the weekend or holiday, you can call Police Dispatch at 972-564-7600. An emergency is defined as a danger to life, health or property.