Careflite Agreement FAQ's

1) What is a Caring Heart Membership? Am I required to fill out an application? 

The membership protects you and your household against out of pocket expenses if you have insurance. The typical payment from insurance is 45 to 50 % leaving the rest to be paid by the patient. If you are a member with insurance which covers ambulance transports, you don’t get balanced billed for that amount. If the patient has no such insurance, then the membership automatically entitles the member to a 50% discount from CareFlite’s standard charges. If the claim is covered by other types such as work comp or motor vehicle insurance, you will not be liable for the balance. You are not required to fill out an application. However, we encourage you to call (877) 339-2273 after January 1, 2017 if you wish to list the members of your household. 

2) Who is covered? What is our definition of a family? How about kids in college? 

Everyone who is related and lives in the household. Kids in college are covered if they are dependent on the parents to pay their college costs and if they maintain the household as their primarily residence. (IE tax return shows home address or they vote at the polling place where the household is located.) 

3) Children of divorced parents? How about parents or in-laws? 

If you have any level of custody of the child or children, they are covered regardless of their location within CareFlite’s service area. If your parents or in laws live with you full time, they are covered. Everyone in the household is covered regardless of their location within CareFlite’s service area.

4) What is the cost? How can you offer the membership at such a low cost? 

Membership costs $1 per month per household if paid through your water bill from City of Forney Water. CareFlite is a 501(c)3 non-profit so it doesn’t have the same expenses and financial issues as a for profit company. Second, the membership program, which by state regulation is an EMS membership program and not insurance, does operate financially like an insurance program in that the risk is spread over the entire membership group which will exceed 350,000 people when this program goes into effect. 

5) CareFlite membership helicopter and fixed wing coverage areas are shown above.

Ground Ambulance and/or 911 EMS service is covered and currently offered in portions of the following counties: Collin, Dallas, Denton, Ellis, Erath, Henderson, Hill, Hood, Johnson, Kaufman, Palo Pinto, Parker, Rockwall, Tarrant and Van Zandt. No service offered to/from Mexico.