Careflite Agreement Information for Residents

The City of Forney and CareFlite have signed an agreement to allow all customers of the City of Forney water system as well as those households on a separate system serving City households to become members of CareFlite for $1 per month. This includes all members of each household. The contract with CareFlite was approved by the City Council on November 15, 2016 and will be effective January 1, 2017.

CareFlite, a 501 (c) 3 non-profit company, brings a very high-quality ground and air ambulance service to the citizens of Kaufman County. It is the oldest joint-use air medical program in the United States and is now providing its 18th year of service to North Texas. In that time, CareFlite has transported 919,618 patients by air and ground ambulance (as of September 30, 2016). Since assuming responsibility for 911 / emergency medical services (EMS) in Forney, CareFlite has transported a total of 3546 patients from the City including 47 who were flown. In addition to Kaufman County, CareFlite operates 911/EMS in all or parts of Ellis, Hill, and Johnson Counties as well as the City of Balch Springs and SE Dallas County. More information is available at In all emergencies, dial 911.

As part of the agreement with CareFlite, the City will add $1.00 to each monthly water bill to provide a Caring-Heart Membership for each household. The Caring-Heart Membership protects your entire household against the out of pocket expenses of a CareFlite ground or air ambulance transport. If you have insurance, you will not receive a balance bill. If you have no insurance, you will automatically receive a 50% discount from CareFlite. Complete details and program rules are available at The City will provide CareFlite with a list of participating households monthly once the program starts on January 1, 2017. Failure to pay your water bill will terminate your CareFlite membership. Anyone who lives in the City of Forney but does not receive a water bill can also participate in this program by obtaining and completing a special CareFlite membership application available at the City of Forney Utility Billing office and paying the $12 annual cost when submitting the application directly to CareFlite.

While we strongly encourage everyone to protect their family with this program, anyone who does not wish to be included in the program may opt out at any time. In order to opt out of the program, please go by the City of Forney Utility Billing Office and complete a short opt-out form (PDF) that states coverage is not desired. All opt-out forms must be turned into the Utility Billing Office.

If you have any questions about this program, please contact the City of Forney Utility Billing Department at (972) 564-7304. For questions about CareFlite and this program, please call the Caring-Heart Member Services Office (877) 339-2273 during business hours. 

City of Forney Opt-Out Form (PDF)