Create a Website Account - Manage notification subscriptions, save form progress and more.
Learn how to manage your account online by watching this quick tutorial video.
Show All Answers
Click here to complete the Disconnect Water/Sewer Service Request form.
Call City Hall at 972-552-6645, ext. 1299 and leave a message. A $50 after hours fee may apply.
The most common cause for a higher than normal bill is a leak. If you have checked for leaks and found none, please contact the Utility Billing Department and speak to a customer service representative at 972-552-6645.
View the Why Is My Bill So High? (PDF) for additional information.